billy olley-hindle
billy olley-hindle
2023-03-22
We recently had Phoenix installations install a new boiler in our home. Dales knowledge of heating systems is second to none. It was him that pointed us in the direction of having an LPG boiler instead of an oil one. This decision cut cost massively and meant that less of the house would have to be disrupted to complete the install. The entire install has been completed to a very high standard and we have not had any issues since completion. Dale continues to provide a great service even after the work is done by always answering any questions we have over the phone. Would high recommend.
Adam Cook
Adam Cook
2023-03-21
I reached out to Phoenix when my annual boiler service was due, Dale was quick to respond and scheduling a date couldn't have been easier. Along with servicing my boiler I suspected one of the valves on the hot water tank was faulty which Dale tested and advised all was working fine saving me money and giving me peice of mind. During his visit I asked him very last minute to quote for a new boiler installation which he was happy to do and the quote came back a very competitive price. Glad to say Phoenix is now my go to for all things heating systems related. 10/10 on all counts.
Chris Tempest
Chris Tempest
2023-03-01
I moved into a new property just before Christmas which had a problem with the central heating, Phoenix Install came recommended and managed to squeeze me in at short notice and came out to fault find and fixed the heating during the cold weather. Even though the central heating had been repaired, the system was old and needed upgrading so I contacted Phoenix Install again to quote to replace. The central heating replacement was completed today and the service was great from start to finish. I received a competitive quotation, where I was given helpful advice and recommendations on the specification of a new system boiler and unvented hot water cylinder. The installation was efficient and the work is high quality, with extended warranties in place to give me peace of mind for years to come. I would recommend Phoenix Install to friends, family and anyone in Norfolk that’s needs any plumbing/heating works undertaken.
PtrosPtros
PtrosPtros
2023-02-18
Phoenix-Install Norwich Hi Dale and Robbie Thank you for the recent work that has been completed in one of our properties. We just wanted to thank you for the prompt professional work. You and Robbie were both very professional, clean, tidy, friendly and punctual. Dale went above and beyond and stayed late to finish the installation of a new Viepssmann System boiler. You were courteous and extremely hardworking. We would recommend Phoenix-Install to anyone and any future work for our business you will be our first choice. Thanks again for all the hard and the efficient service provided. Great experience and good value. Dale and Robbie you were both very professional and respectful! Many thanks Dr NSH / Landlord
leonard dunham
leonard dunham
2023-01-05
I contacted phoenix services after my hot water sysystem failed. They were recommended by my neighbour. Dale the engineer arranged an appointment to assess the problem. He turned up on time and was very infomative and sent me a no obligation quote which i accepted. On the day of installation Dale and his colleague robbie arrived on time and over a two day period installed my new tank. They were very friendly and efficient. It was a difficult job and they worked hard and cleaned up afterwards. They also flushed my radiators and serviced my boiler. I am very happy with all their work and would highly recommend phoenix services. L Dunham.
Kiran Grewal
Kiran Grewal
2023-01-01
Dale was very knowledgeable, efficient, professional and friendly. Will ask for his assistance again! when we need it.
Nathan Leach
Nathan Leach
2022-12-20
I was recommended Dale (Phoenix) by a friend when our boiler unexpectedly started leaking, leaving the house without heating or warm water. After a short phone call, Dale turned up promptly. Fixing the issue within an hour, he turned our freezing house back into a warm one. Dale was very personable and polite. I would recommend him to both my family and friends.
Lee
Lee
2022-12-02
Dale was super helpful, I had a fault with my combi boiler resulting in no hot water. I messaged Dale on WhatsApp and within 30 minutes he was on the phone to me with a pretty good idea of what went wrong, got me costs over for the new parts the same day then managed to get out to me before I expected and fix the issue very quickly. Great knowledge and very professional, I would recommend to everyone.
Stephen Wilmott
Stephen Wilmott
2022-11-30
A first class service. We had a very thorough and comprehensive service of our oil boiler today. Dale is the consummate professional, highly knowledgeable and great value. Without hesitation I would recommend.
Shaun osborne
Shaun osborne
2022-11-30
Very knowledgeable man, explains everything to you as he's working, would highly recommend this company/ man, will be using again.